KDMC Project

Background / About

With the objective of creating a system driven Municipal Corporation with highest levels of Transparency, Accountability and Citizen standards, Kalyan Dombivali Municipal Corporation (KDMC) has implemented custom-made e-Governance application software coupled with necessary administrative reforms in 2002. The administrative reforms implemented by KDMC are acknowledged as KDMC Best Practices. The Government of Maharashtra decided to transfer horizontally this application software along with the KDMC Best practices in all Urban Local Bodies (ULBs) in the State of Maharashtra.

The project success can also be gauged from the state, national and international level awards like Skoch Challenger in 2004, Intelligent Enterprise Award in 2005, Champion CIO award in 2006 and Gold Icon Award in 2007 by Dept. of Administrative Reforms, Govt. of India that have been awarded to KDMC.

Brief Details / Summary

Government of Maharashtra envisages a mechanism that delivers majority of the services through the Urban Local Bodies (ULBs) with the use of Information Technology and Communication (ICT) by transferring horizontally the eGovernance Solution at KDMC (MAINet) at all ULBs in Maharashtra.

The horizontal transfer of KDMC eGovernance solution (MAINet) across all ULBs in Maharashtra has been envisaged by Government of Maharashtra (GoM) as an automation of customer facing front-end and internal workflow and processes of the ULBs with the possibility of seamless integration of various departments like Property Tax, Water Tax, Food License, Market License, Birth and Death Registration, Town Planning, Civil/Electrical/Mechanical Projects, Accounts etc. for providing services to the citizens. This project is of paramount importance to the State as it would help in creating an electronic workflow system for the ULBs and finally help in maintaining a centralized system and architecture by integrating it with the help of Maharashtra State Wide Area Network (MSWAN) and State Data Centre (SDC) projects under the National eGovernance Plan (NeGP).

Given the importance of the project, the success of the same would greatly depend on the proactive role of the Department of Urban Development, Govt. of Maharashtra. It could be in the form of, issuance of the requisite GRs to align the business processes of the various ULBs with that of KDMC’s.

The objective of this program is to implement MAINet across all ULBs in 3 phases to provide integrated citizen centric services through the ULBs. A total of eleven modules have been proposed to be implemented now. Based on the developments post-implementation, other future enhancements like ERP, GIS (if necessary) could be integrated with these modules to provide citizens with state of the art services and at the same time spruce up the efficiency of the ULBs.

The project when completed shall provide e-Governed citizen services to over 42% of the State's population. The project can also be viewed as an important milestone in the move towards improvising the urban administration across the state of Maharashtra using ICT as the facilitator.

Scope of the program/project/initiative

The Horizontal Transfer project scope includes the following -
  • Preparation of Detailed Project Plan
  • Infrastructure Requirement Assessment and Setup
  • Data Preparedness & Digitization
  • Horizontal Transfer of MAINet (Application Software)
  • Testing and Acceptance of the Application Software
  • Post Implementation Support

The Government of Maharashtra (GoM) vide its GR, Ref No. Computer 2005/Ref. No. 05/UD-29 dated 11th Nov 2005, has announced its decision to horizontally transfer MAINet and KDMC Best Practices in all ULBs in Maharashtra. GoM vide its GR, Ref. No. PMC-1106/Ref. No. 46/06/UD-33 dated 19th October, 2006 has appointed Commissioner, KDMC, as the Project Management Consultant for the horizontal transfer project. KDMC has in turn appointed PricewaterhouseCoopers (PwC) as Program Manager for assisting KDMC in the horizontal transfer of MAINet across all other ULBs in Maharashtra.

231 ULBs across the length and breadth of the state of Maharashtra have been proposed for horizontal transfer of KDMC eGovernance solution. ULBs in Maharashtra have been classified as,

  • Municipal Corporations
  • Municipal Councils
  • Nagar Panchayets

The classification has been primarily based on the population of the area under the purview of the ULB.

Municipal Corporations have been further classified as A, B, C and D Class Corporations. Similarly, Municipal Councils have been further classified as A, B and C Class Councils.

Total Corporations/Councils under this project are as follows,

ULB Type Nos.
D Class (Municipal Corporation) 9
A Class 15
B Class 61
C Class / Nagar Panchayet 146
Total 231

The following table would delineate the various stakeholders of the project and the role that they would be playing in this project.

Sr. No. Stakeholder Primary Role
1 Urban Development Department, Govt. of Maharashtra Project Sponsor
2 Commissioner, KDMC Project Management Consultant
3 PricewaterhouseCoopers Programme Managers
4 YASHADA Capacity Building Partner
5 ABM Knowledgeware Software Implementation Partner
6 Urban Local Bodies Cooperating wholeheartedly with the other stakeholders during the various phases of the project
7 Package Software Vendor (Oracle, Microsoft etc) Delivery of and support for Package Software (Like Oracle Forms and Reports, Microsoft Server O/S etc.) on time
8 Hardware Vendor (PCs, Server, etc) Delivery of and support for hardware (like PCs, Servers etc.) on time
9 Electrical/Civil Vendors (CFC, Server Rooms Setup/Renovation of existing facility) Completion of electrical/civil work for the CFCs, Server Rooms on time.
10 Citizens of the State of Maharashtra Primary Beneficiary

Technology Stack (in case it is a software)

Various MAINet Software Modules being replicated at other ULBs are listed below,
  • Birth & Death Module
  • Assessment Module
  • Water Tax Module (Wherever Applicable)
  • Food License Module (Wherever Applicable)
  • Market License Module (Wherever Applicable)
  • Accounts Module
  • CARE Module (Complaints & Grievance Redressal Management)
  • UWMS Module (User Workflow Management System)
  • EIP Module (Enterprise Information Portal) with services as operational at KDMC
  • CFC Module (Citizen Facilitation Center)
  • Town Planning Module
  • Marriage Registration Module (Not operational at KDMC)
Applications are developed on Java / Oracle platform with Oracle as the RDBMS.

Present Status

  • Work already started at 229 ULBs across state of Maharashtra (out of 231 ULBs)
  • At 142 ULBs at least 1 module has gone “Live” as on 30th November 2012
  • Total 429 modules has gone “Live” across all ULBs as on 30th November 2012
  • Hardware implementation has been completed at 138 ULBs as on 30th November 2012

Future Plan

  • Centralised Portal at State Data Center (SDC) to be launched by January ’12
  • Central repository of Data from all ULBs at SDC which would serve as Disaster Recovery to be made operational by March’13
  • Consolidated MIS on Central Servers which would help UDD / DMA to get quick information for better decision making
  • Phase 2 Modules to be replicated at ULBs - Modules like e-Tender, e-DCR, Works Management, HRMS, Hospital Management, etc.
  • Creation of IT Teams at each ULB for sustenance of the project.

Timelines (When did it start, when did it end etc.)

Project Start Date April 2010
Expected End Date September 2013

Benefits of the program/project/initiative to dept./citizens etc.

To Citizens
1 Reduced visits to Corporation/Council offices to avail citizen services
2 Quicker availability of services
3 Less cost for availing services
4 Scope of obtaining services over the internet
5 Transparent & Time bound delivery of services
6 Scope of applying for a service at any point in the day
7 Convenience due to Single touch point services
To Urban Local Bodies
1 Providing faster citizen service, on-time, always
2 Automation of mundane/repetitive tasks, so that the ULB management team could concentrate on strategy formulations and service improvement initiatives
3 Process re-design and improved Decision-making
4 Tractability of the service requests.
5 Scope of Increase in Revenue.
6 Meeting minimum agenda of e-Governance laid down for JNNURM / UIDSSMT
To Urban Development Department, Govt. of Maharashtra
1 Providing faster citizen service, on-time, always
2 Better co-ordination between the UD and the various ULBs (Corporations and Councils) in providing citizen services
3 Financial independence of the ULBs in terms of providing certain citizen services.
4 Easier and faster availability of data and information related to services, revenues and various other aspects of functioning of the ULBs.